Contact Us
Questions about our service, our guides or your data? Reach us by email, phone or mail. For questions about a loan you already have, contact your lender directly.
How can you reach us?
You can reach us by email, by phone on weekdays during business hours, or by mail at our Harrisburg, Pennsylvania office; email is usually the fastest way to get a detailed answer.
9198 Sycamore Parkway, Suite 260
Harrisburg, PA 17102
Which questions can we help with?
We can help with questions about how our request service works, how your information is used, opting out of messages, errors in our guides, and concerns about a lender you met through our network.
- How the request process works and what happens after you submit.
- How we use and share your information, and how to exercise your privacy choices.
- Stopping marketing emails, texts or calls.
- Corrections or questions about any guide on this site.
- A complaint about a lender or partner you were connected with.
When you write, please include the email address or phone number you used on your request so we can find it. Never send your full Social Security number or bank account number by email.
Which questions should go to your lender?
Questions about an existing loan, such as your balance, payment dates, payoff amount, autopay, hardship options or a declined application, should go to the lender, because only the lender holds your loan records and makes credit decisions.
We do not service loans, take payments or change loan terms. Your lender's contact details are in your loan agreement and on your statements. If a lender does not resolve a problem, you can file a complaint with the Consumer Financial Protection Bureau or your state financial regulator, and you can tell us as well.
How do you stop messages from us or our partners?
To stop messages, reply STOP to any text, use the unsubscribe link in any email, or email us with the phone number and email address you used, and we will pass your opt-out request to partners who received your request.
Opt-out requests are usually processed within ten business days. Some lenders you have already applied with may still contact you about that application; contact them directly to opt out of their messages too. Our privacy policy explains your choices in full.